Order before 1pm Melbourne time on a business day and we dispatch your lenses the same day. After that, delivery is in Australia Post's hands, so we cannot promise an exact arrival date. If you have left it to the last minute, the one reliable option is click and collect from us in Melbourne. Here is how to make sure your lenses arrive in time, and what to do if they are running late.
Our dispatch cut-off
Order before 1pm Melbourne time on a business day and your lenses go out the same day. Orders placed after 1pm, on weekends or on public holidays are dispatched the next business day. Dispatch is the part we control, and we are fast at it. What happens after the parcel leaves us is up to the carrier.
How long does delivery actually take?
Once your order is with Australia Post, the timing is theirs, not ours, so treat the following as a rough guide and not a guarantee:
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Within Melbourne: often the next business day after dispatch with express shipping.
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Other capital cities: sometimes next business day, usually a little longer express shipping..
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Express post: generally one to three business days depending on where you are.
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Regional areas and the Northern Territory: expect longer than a capital city.
We would rather be honest than promise a date we cannot control. Australia Post does not guarantee these windows, so the safe move is always to order early.
Standard or express: which should you choose?
A standard post is fine when you have ordered with time to spare. If your event is close, express is the better choice, since it is prioritised through the network and usually moves in one to three business days. Express is not a guarantee of a specific date, but it shortens the odds, and it is worth it when the calendar is tight. Whichever you choose, the same-day dispatch cut-off of 1pm still applies.
How tracking works
Once we dispatch, you will get tracking so you can follow your parcel through the Australia Post network rather than guessing. Keep an eye on it as your event approaches. Tracking will not make a parcel move faster, but it tells you early if something is sitting longer than expected, which gives you time to act.
What to do if it is running late
If your tracking stalls or the date is creeping up, do not leave it to chance. Check the tracking status first, since parcels often move overnight even when they look stuck. If you are in Melbourne, switch to click and collect for certainty. If you are elsewhere and it is genuinely down to the wire, that is the lesson for next year: order earlier. We dispatch quickly, but we cannot speed up the carrier once a parcel has left us.
Mind the public holidays
Australia Post does not deliver on public holidays, and the days around them are slower as volume backs up. Halloween itself is not a public holiday, but if your event falls near a long weekend, build in extra days. The calendar catches people out every year.
Left it to the last minute? Click and collect in Melbourne
If your event is almost here and you cannot risk the post, click and collect in Melbourne is the answer. Place your order online, then message us on WhatsApp or through our Google Business Profile and we will arrange a pickup time that suits you. We confirm when your lenses are ready, and you collect them from us in Melbourne instead of waiting on a delivery. In the final days before Halloween, when collection requests peak, we also switch on a click and collect option at checkout so you can choose it directly. Either way, collecting in person is the only way to be certain you will have your lenses in hand for a specific date, which is why it suits local customers heading into the season.
How to not get caught out
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Order your lenses early, ideally a week or more before your event, not the night before.
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Do not rely on next-day delivery, even within a city. It often happens, but it is not promised.
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Choose express if your event is close.
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Build in buffer days for anything outside a capital city, and around public holidays.
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If you are in Melbourne and it is genuinely last minute, use click and collect.
The short version
We dispatch same day before 1pm on business days, delivery time after that depends on Australia Post, express shortens the odds, and Melbourne click and collect is your safety net for last-minute orders. Browse our halloween contact lenses and give yourself time to get them.