Change of Mind Returns (60 Days)

You can return your lenses within 60 days of delivery for a full refund as long as:

• The lenses are unopened and the vial or blister seal is intact
• They are still in their original packaging
• They are not clearance or final sale items

Contact lenses are a hygiene product. For the safety of all our customers we cannot accept the return of any lens that has been opened or worn, even once.

How to return: Email support@halloweencontactlenses.com.au with your order number and the items you want to return. We will reply with the return address. Postage for change of mind returns is at your cost and we recommend using a tracked service, as we can only refund items that reach us. Once we receive and check your return, your refund will be processed to your original payment method within 3 to 5 business days.

If you used a discount code or bought during a sale, your refund is the amount you actually paid.

Faulty, Damaged or Incorrect Items

If your lenses arrive faulty or damaged, if we sent you the wrong item, or if the product is not as described on our website, we will replace it or refund you in full, including shipping. We will also cover the return postage. Simply email support@halloweencontactlenses.com.au with your order number and a photo of the issue. Where possible, please keep the item until your claim is resolved in case we need to inspect it.

Damage caused by misuse, improper handling or not following the care instructions is not covered as a fault.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits your rights under the Australian Consumer Law.